Customer Relevance is a full service moderated usability research firm.

We specialize in user research that improves digital experiences for some the world's leading brands.

Customer Relevance is a full service moderated usability research firm.

We specialize in user research that improves digital experiences for some the world's leading brands.

Customer Relevance Moderated Research Services

Mobile Usability Testing

Customer Relevance uses advanced technology to capture finger movements as they use their mobile device. Verbal and nonverbal behavior is also recorded during a series of online tasks. Results are compiled, analyzed and translated into behavioral patterns that provide invaluable insight on how to improve your mobile site or app's information architecture, navigation, and page design/layout.

Online Focus Groups

Mobile Usability Testing

Customer Relevance online focus groups allow us to deliver deep insights about a particular audience. When you really need to encourage a thoughtful and emotional conversation with your customers, what better way than to observe your customers talking about you! Well, actually talking about your products and/or services.

Desktop/Laptop Testing

Mobile Usability Testing

Desktop/Laptop Testing

Customer Relevance captures and documents each participant's verbal and nonverbal behavior utilizing picture in picture technology as they complete tasks while using you web site or prototype. Results are compiled, analyzed and reported back in order to improve your web sites information architecture, navigation, and page design/layout.